* We no longer accept International money orders or checks.
* We no longer issue refunds or reships for lost packages internationally. Please purchase at your own risk.
* We no longer ship most of our products to China, Russia or Venezuela until further notice. With exception to the following collections: White Label DVDs and Made for You apparel and accessories.
In order to qualify for a return or an exchange, you must write us at Orders@COLTstudiogroup.com to receive an ASN from us first and all orders must meet the following criteria:
The following exceptions should be noted:
Please allow 14–21 days from the time you mail your order for your return to be processed. Eligible refunds can only be credited to the card used for your original order. You will receive an email notification once your return has been processed.
Please email us for return instruction at Orders@COLTstudiogroup.com.
Please go HERE if you want to file your COLT Gear toys warranty or if you are have any questions about the COLT Gear toys you purchased here or at another retailer.
If you wish to return or exchange items from your online order, we will provide you with a return label to facilitate the process. To request this label, please send an email to Orders@COLTstudiogroup.com. With the use of this label, each returned order is subject to a handling and processing fee of $9.95, which will be automatically deducted from your refund.
International orders may be returned using any method of your choice, at your expense. We recommend using a traceable and insured service, as COLT Studio Group is not responsible for items lost in transit.
Also, keep in mind that each country has their own customs rules and we are not responsible for any duties, customs fees or procedures once the packages leave the USA.
If you would like to exchange an item, we suggest that you place a new order for the item you would like before returning your original purchase. This will ensure that your exchange item is in stock. You are then welcome to return your original order for a refund.