In order to qualify for a return or an exchange, orders must meet the following criteria:
The following exceptions should be noted:
Please allow 14–21 days from the time you mail your order for your return to be processed. Eligible refunds can only be credited to the card used for your original order. You will receive an email notification once your return has been processed.
Please note that original shipping charges are non-refundable.
If you wish to return or exchange items from your online order, we will provide you with a return label to facilitate the process. To request this label, please send an email to Orders@COLTstudiogroup.com. With the use of this label, each returned order is subject to a handling and processing fee of $9.95, which will be automatically deducted from your refund.
International orders may be returned using any method of your choice, at your expense. We recommend using a traceable and insured service, as COLT Studio Group is not responsible for items lost in transit.
If you would like to exchange an item, we suggest that you place a new order for the item you would like before returning your original purchase. This will ensure that your exchange item is in stock. You are then welcome to return your original order for a refund.
* Please note: All COLT Gear toys that were purchased from another retailer must contact the manufacturer directly at Vibetronics.com.